Feedback and Complaints
Please fill in the below form to register your feedback or complaint. Note that all fields are optional (except for the comment field) so your feedback or complaint can be anonymous.
Tell us what happened
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We will get back to you in 48-hours or less. If you left your details anonymous, we will still review and act on what you have told us.
Other ways to raise a concern
Talk to us directly
Prefer to speak with someone? Call us on +61 7 4771 2123 during office hours, 9.00am to 5.00pm AEST, Monday to Friday, or reach us through our Contact Us page.
ACFID Code of Conduct
YWAM Medical Ships is a signatory to the ACFID Code of Conduct. Complaints relating to a breach of the Code can be made to the ACFID Code of Conduct Committee.
Policies and handbooks
Our policies are available on our FAQs page, and our code of conduct is outlined in our volunteer handbook.